[{"data":1,"prerenderedAt":4},["ShallowReactive",2],{"raw-en-ontologies\u002Fitil":3},"---\ntitle: ITIL & Service Management\ndescription: Service ontology for operations, incidents, changes, and knowledge workflows.\nlang: en\nnavigation:\n  enabled: false\n  section: ontologies\n  label: ITIL & Service Management\n  order: 160\n---\n\n# ITIL & Service Management\n\nService ontology for operations, incidents, changes, and knowledge workflows.\n\n## Why this ontology matters\n\n- Makes service, incident and change workflows machine-readable.\n- Supports operational consistency across IT service management teams.\n- Helps link AI governance to service and knowledge management practices.\n\n[View the ontology on GitHub](https:\u002F\u002Fgithub.com\u002Fiqns-org\u002Fontologies\u002Ftree\u002Fmain\u002Fv1\u002Fitil)\n",1776235621389]